Often Team Leaders have been promoted without the opportunity to have formal training and development. This workshop is designed for Team Leaders or those who aspire to become team leaders and looks at the role, identifying key skills which will improve how you interact with your team, motivate them to achieve their goals and delegate work to ensure optimum productivity levels.

Who is this Course for?
This course is part of a short programme of courses intended for Team Leaders and who want to develop their skills.
Ideal for staff that have been promoted to a management role without any formal training. Perfect for new managers who want to know how to set standards and improve their team’s performance.

The Business Benefit
• Improved productivity
• Improved communication skills
• Practical tips and information that delegates can implement immediately.
• Supports staff development
• Increased confidence in delegation

Course Content:
This workshop will cover:
• The Role of the Team Leader – looking at the role in detail, where it sits in the hierarchy, recognising levels of authority, expectations of the team and the management. Looking at the skills that are needed:
• Communication – ensuring that you are clear and understood, acting as a conduit for information coming down from management and going back up from the team.
• Delegating work effectively –a key skill in team leading, recognising the skills of individuals or their development needs and helping people enhance their skills with real work experience.
• Representing the team – a significant part of the Team Leader’s role is to represent the Team at other levels of the organisation; key to this is loyalty and professionalism.
• Achieving the goals and targets set for the team – it is important that the Team Leader shares the responsibility for achieving the team’s goals and targets. Leading from the front but affecting the performance of everyone in the team.
• How to motivate good performance from individuals and from each of the team members recognising that we all have different motivational drivers and how to use that in effectively leading teams

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A key part of the Team Leaders responsibility is to manage the day to day behaviour of the team members.

This responsibility is important as it sets standards which the rest of the team will follow. The team also look to the leader to deal with problems, manage difficult situations and fallouts between team members. Dealing with these efficiently will affect the levels of trust which develops between the Team Leader and the rest of the team.

Course format and duration
This one day workshop is part of the “Leading and Supervising the Team” Programme and is also a stand alone workshop to develop Team Leadership skills.

Course Content
The workshop will include:
• Taking responsibility for the standards: a key part of the team leader’s role, managing poor performance as well as motivating good performance.
• Managing behaviour – setting out the expectations of the organisation and the team. Clear indicating what is acceptable and what cannot be accepted. Using the rules of the organisation to manage predictable and safe behaviour within the team and learning about your ‘colour profile’
• Dealing with the more demanding team members – initially informally but also formally when necessary to ensure that working in the team is a safe and enjoyable environment to work in.
• Managing the conflict between team members – there are times when even the most cohesive teams fallout, and when the different groups within the team conflict with each other. Team Leaders need to ensure that this quite natural conflict is managed and that it does not act as a distraction that divides the team.
• Creating an environment of trust – working together to resolve issues can enhance the team, creating a stronger bond and clarity of direction. These sessions will help Team Leaders build the skills and confidence to manage difficult people and situations.

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• The role of the team leader
• Communication skills
• Delegating work effectively
• Representing the team
• How to motivate good performance

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There are many instances where line managers, supervisors or specialists need to pass on knowledge and skills to others in the organisation.

If, like so many other organisations, you need to make your training budget go further, you might consider preparing the most able and keenest of your staff and colleagues to deliver training in-house. Our popular Train the trainer course is an ideal platform to prepare them to do so. You will learn how to adapt training to suit different learning processes and practice ways to keep attention by delivering stimulating sessions.

Our course is aimed at those who want to effectively train employees, colleagues or clients in an interesting, engaging and confident manner, in a way that is practical. Delegates will gain new skills, knowledge and understanding about how best to train others.

Course Content
• Learning Styles, Types of Learning, How People Learn…..
• The Learning Cycle
• Analysing Development Needs
• Planning the development activity
• The principles of training and coaching
• Using positive language, good questions and listening skills
• Giving constructive feedback
• Coaching Exercise
• Training Techniques

Objectives
At the end of the course the delegates will be able to:
• Identify the skills necessary to be a trainer or coach
• Understand the process of training and coaching
• Identify training and development needs
• Identify learning and development solutions
• Know how to plan and prepare training or coaching sessions
• Know how to present training material
• Evaluate the effectiveness of the training event
• Develop their skills and knowledge

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Businesses across the UK are making a conscious effort to support the UK’s target by adhering to the measures needed to reach net zero emissions by 2050.
Through participation and engagement with organisations across Herefordshire and Worcestershire, businesses can promote action to contribute to local, national and global Net Zero initiatives.

Who is this Course for?
This course is aimed at any business or individual who wishes to better understand the term ‘Net Zero’ and for those with an interest or responsibility within their workplace and/or community to reduce greenhouse gas emissions.

The Business Benefit
• Improved knowledge and skills to equip businesses with actionable steps to reduce their carbon emissions and contribute to the mitigation of the climate.
• Increased customer loyalty and enhance business reputation by demonstrating a commitment to achieving Net Zero.
• Attract environmentally conscious customers by satisfying social responsibility initiatives.
• Reduce carbon footprint and promote no/low-cost environmental action plans.
Course Overview
This one-day Net Zero course provides smaller businesses with the knowledge and skills they need, to take action to reduce their carbon emissions and contribute to the mitigation of climate change through thinking differently about energy, water, and waste and understanding the costs of carbon. The participants will then investigate sources, uses, and impacts of current energy, water and waste provisions and explore alternative cost effective, lower carbon solutions.

Course Content
This workshop will cover:
• What is Net Zero?
• The road to lower carbon futures through Net Zero
• Identification, calculation, and reporting of carbon emissions
• The behavioural and structural opportunities and challenges of carbon reduction
• Practical opportunities to reduce carbon emissions
• Carbon reduction plans – how to build and implement carbon reduction plans that also generate cost saving opportunities.

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The expectations and goals are realistic and measurable and clear to all the team. Performance is assessed regularly and constructive feedback used to help support change. Finally coaching and development are an integral part of the team’s progression, ensuring that the team remains a dynamic and exciting environment to work in.

Course format and duration
This one day workshop is part of the “Leading and Supervising the Team” Programme and is also a stand alone workshop to develop leadership skills.

Course Content
This workshop will show delegates how to:
• Set goals and standards – Let the team know exactly what is expected of them and have clear measurable goals and performance standards to work to.
• Measure performance – Teams work together to accomplish goals, but individuals make up those teams. Assessing performance of individuals and having practical strategies in place to improve the team’s and the individual’s performance
• Improve the impact of feedback – too often we don’t improve a situation when we give feedback we make it worse, this session will help team leader’s plan effectively to give feedback in a positive and constructive way.
• Use basic coaching or instruction techniques to improve performance and skill levels in the team. Resetting standards and managing competence.

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This responsibility is important as it sets standards which the rest of the team will follow. The team also look to the leader to deal with problems, manage difficult situations and fallouts between team members. Dealing with these efficiently will affect the levels of trust which develops between the Team Leader and the rest of the team.

Course format and duration
This one day workshop is part of the “Leading and Supervising the Team” Programme and is also a stand alone workshop to develop Team Leadership skills.

Course Content
The workshop will include:
• Taking responsibility for the standards: a key part of the team leader’s role, managing poor performance as well as motivating good performance.
• Managing behaviour – setting out the expectations of the organisation and the team. Clear indicating what is acceptable and what cannot be accepted. Using the rules of the organisation to manage predictable and safe behaviour within the team and learning about your ‘colour profile’
• Dealing with the more demanding team members – initially informally but also formally when necessary to ensure that working in the team is a safe and enjoyable environment to work in.
• Managing the conflict between team members – there are times when even the most cohesive teams fallout, and when the different groups within the team conflict with each other. Team Leaders need to ensure that this quite natural conflict is managed and that it does not act as a distraction that divides the team.
• Creating an environment of trust – working together to resolve issues can enhance the team, creating a stronger bond and clarity of direction. These sessions will help Team Leaders build the skills and confidence to manage difficult people and situations.

The post Managing People in the Team appeared first on Herefordshire & Worcestershire Chamber of Commerce.

A Project Manager will be required to keep a number of plates spinning throughout the life of the project, and deliver an outcome in line with the objectives and expectations of the people who initiated the project in the first place.

This course aims to develop your skills as a Project Manager, deciding on the objectives, building the team, analysing the information available and developing the ideas to deliver the project.

Course Objectives
By the end of this course delegates will be able to:
• Understand the project, its scale, scope and context
• Manage the project team and an how it works as a team
• Better control the time management with planning tools to support the timely delivery
• Appreciate how to risk assess the project’s implementation
• Understand project control requirements
• Improve the project communication and sharing project status
• Understand the benefit of reviewing and evaluating the project

The course will cover the following areas:
• Being a Project Manager – what makes a good Project Manager and what skills are vital to successful outcomes.
• The Project Management Cycle – A look at the stages of project management, this session sets the scene, for the process side of Projects.
• Communication – creating a communication plan, ensuring ‘everyone is in the loop’ – planning how the project goes live. Scoping the Project – meeting with the sponsor: understanding the goals, knowing what you want to achieve. Knowing the limits of the project and the framework you must work with
• The Planning Cycle – understanding the stages of planning, the basic tools and techniques –useful aids to successful planning such as Critical Paths, Time Estimates etc.
• Getting the right people for Project Teams – looking at the people in the team, using Edward De Bono’s Six Thinking Hats
• Implementing the Project – Project Tracking, risk analysis and contingency planning
• Dealing with Barriers – people and problems, this session is about the management part of project management, dealing with lack of commitment to the project, working through the barriers, resolving problems and making decisions
• Implementation and Deployment of the Project
• Evaluating the Project Outcome – at the end of the project agreeing the process of evaluation and assessments of the project’s success against the original goals and outcomes agrees.

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